LEGAL

Privacy Policy

How we handle your information, and the terms of working with us.

Last updated: 18 May 2026

Who We Are

CMC Distributors is a UK-based Amazon management agency operating at cmc-distributors.co.uk. In this policy, "we", "us", and "our" refer to CMC Distributors. "You" refers to anyone visiting our website or engaging us for services.

For privacy queries, contact us at info@cmc-distributors.co.uk.

What Information We Collect

Information You Give Us

When you book a strategy call, submit an enquiry, or contact us, we collect:

• Name and email address
• Company name and role
• Information about your Amazon business and the issues you'd like help with
• Any other information you choose to share with us in messages or on a call

Information Collected Automatically

When you visit our site, we and our service providers may collect:

• Pages visited, time on page, and how you found us (referrer)
• Approximate location, device type, browser, and operating system
• Cookie data (subject to your consent — see Cookies below)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and run strategy calls
• Deliver the services you've engaged us for
• Send you operational updates about your account (if you're a client)
• Improve our website and services through aggregated analytics
• Send follow-up emails after enquiries, where we have a legitimate interest or your consent
• Comply with our legal obligations

Lawful Basis for Processing (UK GDPR)

We rely on the following lawful bases under UK GDPR:

• Consent — for analytics cookies and marketing communications
• Contract — to provide services to clients who have engaged us
• Legitimate interests — to respond to enquiries and improve our services, where this doesn't override your rights
• Legal obligation — to comply with UK and EU law

Cookies

We use a small number of cookies. When you first visit our site, you'll see a banner asking for your consent.

• Necessary cookies — needed for the site to function (e.g. remembering your cookie preferences). These don't require consent.
• Analytics cookies — only set if you click "Accept". Help us understand how visitors use the site.
• Marketing cookies — only set if you click "Accept". Used to measure the effectiveness of our advertising on platforms like Meta and Google.

You can change your cookie preferences at any time by clearing your browser data and revisiting the site.

How We Share Your Information

We don't sell your data. We share it only with:

• Service providers who help us run the business — including Google (for analytics and calendar bookings), email and CRM tools, and our hosting provider
• Subcontractors who work on client accounts under confidentiality agreements (PPC and design specialists)
• Legal and regulatory bodies where required by law

How Long We Keep Your Data

We keep your information for as long as needed to provide the services you've engaged us for, plus a reasonable period afterwards to comply with legal obligations and resolve disputes. Marketing data is kept until you unsubscribe or request deletion.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to our legal obligations)
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where consent is our lawful basis
• Lodge a complaint with the UK Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email info@cmc-distributors.co.uk.

International Transfers

Some of our service providers are based outside the UK and EU (for example, Google services). Where data is transferred internationally, we rely on appropriate safeguards including UK/EU Standard Contractual Clauses.

Security

We take reasonable steps to protect the data we hold, but no system is completely secure. Please use strong passwords and don't share confidential information over insecure channels.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

TERMS OF SERVICE

Terms

The terms that apply when you use our website or engage us for services.

Website Use

By using this website you agree not to misuse it, attempt to compromise its security, or use it for any unlawful purpose. The content on this site is owned by CMC Distributors and may not be reproduced without permission.

Strategy Calls and Enquiries

Booking a strategy call doesn't oblige either party to enter a paid engagement. Information shared on these calls is held in confidence by both parties.

Service Engagements

Where you engage us for services, the specific terms — including scope, pricing, payment schedule, and term length — are set out in a separate service agreement signed by both parties. That agreement takes precedence over anything on this website.

No Guarantees of Specific Results

Past results referenced on this website (including revenue growth, compliance resolution timeframes, and case studies) are real, but they reflect outcomes for specific clients in specific situations. Your results will depend on factors outside our control — including your product, category, budget, competition, and Amazon's policies. We commit to running operations to a high standard, not to guaranteed outcomes.

Limitation of Liability

To the maximum extent allowed by UK law, our total liability to you for any claim arising from our services is limited to the fees you've paid us in the three months preceding the claim. We're not liable for indirect or consequential losses, including loss of profit, revenue, or data.

Governing Law

These terms and any disputes arising from them are governed by the laws of England and Wales, with exclusive jurisdiction in the courts of England and Wales.

Contact

Questions about these terms or our services? Email info@cmc-distributors.co.uk.